* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

:root {
    --primary-color: #00829A;
    --primary-dark: #006d80;
    --primary-light: #e6f4f7;
    --text-color: #333;
    --text-secondary: #666;
    --border-color: #ddd;
    --success-color: #28a745;
    --warning-color: #ffc107;
    --danger-color: #dc3545;
    --bg-color: #f5f5f5;
}

body {
    font-family: "Microsoft YaHei", "SimSun", sans-serif;
    font-size: 14px;
    line-height: 1.6;
    color: var(--text-color);
    background: var(--bg-color);
}

.container {
    max-width: 1200px;
    margin: 0 auto;
    padding: 0 15px;
}

.install-container {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--primary-color) 0%, var(--primary-dark) 100%);
    padding: 20px;
}

.install-box {
    background: white;
    padding: 40px;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0,0,0,0.15);
    max-width: 500px;
    width: 100%;
}

.install-box h1 {
    text-align: center;
    color: var(--primary-color);
    margin-bottom: 30px;
    font-size: 28px;
}

.install-box .form-group {
    margin-bottom: 20px;
}

.install-box .form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: bold;
    color: var(--text-color);
}

.install-box .form-group input {
    width: 100%;
    padding: 10px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    font-size: 14px;
}

.install-box .btn {
    width: 100%;
    padding: 12px;
    background: var(--primary-color);
    color: white;
    border: none;
    border-radius: 4px;
    font-size: 16px;
    cursor: pointer;
    transition: background 0.3s;
}

.install-box .btn:hover {
    background: var(--primary-dark);
}

.install-box .message {
    padding: 12px 20px;
    margin-bottom: 20px;
    border-radius: 4px;
    font-size: 14px;
}

.install-box .message.error {
    background: #f8d7da;
    color: #721c24;
    border: 1px solid #f5c6cb;
}

.install-box .message.success {
    background: #d4edda;
    color: #155724;
    border: 1px solid #c3e6cb;
}

.install-box .success-box {
    text-align: center;
    padding: 30px 20px;
}

.install-box .success-box h2 {
    color: var(--success-color);
    margin-bottom: 15px;
}

.install-box .success-box p {
    margin-bottom: 10px;
    color: var(--text-secondary);
}

.install-box .success-box .btn {
    margin-top: 20px;
}

.login-page {
    min-height: 100vh;
    display: flex;
    align-items: center;
    justify-content: center;
    background: linear-gradient(135deg, var(--primary-color) 0%, var(--primary-dark) 100%);
}

.login-container {
    width: 100%;
    max-width: 450px;
    padding: 20px;
}

.login-box {
    background: white;
    padding: 40px;
    border-radius: 8px;
    box-shadow: 0 4px 12px rgba(0,0,0,0.15);
}

.login-box h1 {
    text-align: center;
    color: var(--primary-color);
    margin-bottom: 30px;
    font-size: 28px;
}

.login-tabs {
    display: flex;
    margin-bottom: 30px;
    border-bottom: 2px solid var(--border-color);
}

.login-tabs .tab-btn {
    flex: 1;
    padding: 12px;
    border: none;
    background: none;
    font-size: 16px;
    color: var(--text-secondary);
    cursor: pointer;
    transition: all 0.3s;
    border-bottom: 3px solid transparent;
}

.login-tabs .tab-btn.active {
    color: var(--primary-color);
    border-bottom-color: var(--primary-color);
}

.login-form {
    display: none;
}

.login-form.active {
    display: block;
}

.login-form .form-group {
    margin-bottom: 20px;
}

.login-form .form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: bold;
    color: var(--text-color);
}

.login-form .form-group input {
    width: 100%;
    padding: 10px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    font-size: 14px;
}

.login-form .captcha-group {
    display: flex;
    gap: 10px;
}

.login-form .captcha-group input {
    flex: 1;
}

.login-form .btn-captcha {
    background: var(--primary-color);
    color: white;
    border: none;
    padding: 10px 15px;
    border-radius: 4px;
    cursor: pointer;
    font-size: 14px;
}

.login-form .btn-captcha:hover {
    background: var(--primary-dark);
}

.login-form .btn {
    width: 100%;
    padding: 12px;
    background: var(--primary-color);
    color: white;
    border: none;
    border-radius: 4px;
    font-size: 16px;
    cursor: pointer;
    transition: background 0.3s;
}

.login-form .btn:hover {
    background: var(--primary-dark);
}

.footer-links {
    text-align: center;
    margin-top: 20px;
}

.footer-links a {
    color: var(--primary-color);
    text-decoration: none;
    margin: 0 10px;
    font-size: 14px;
}

.footer-links a:hover {
    text-decoration: underline;
}

.btn {
    display: inline-block;
    padding: 10px 20px;
    font-size: 14px;
    border: none;
    border-radius: 4px;
    cursor: pointer;
    transition: all 0.3s;
    text-decoration: none;
}
.sidebar-nav .badge {
    background: #dc3545;
    color: #fff;
    padding: 2px 6px;
    border-radius: 10px;
    font-size: 11px;
    margin-left: 5px;
}

.btn-primary {
    background: var(--primary-color);
    color: white;
}

.btn-primary:hover {
    background: var(--primary-dark);
}

.btn-success {
    background: var(--success-color);
    color: white;
}

.btn-success:hover {
    background: #218838;
}

.btn-warning {
    background: var(--warning-color);
    color: white;
}

.btn-warning:hover {
    background: #e0a800;
}

.solve-choice {
    margin: 20px 0;
}

.solve-choice select {
    width: 100%;
    padding: 12px;
    font-size: 16px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    background: white;
    cursor: pointer;
}

.btn-link {
    color: var(--primary-color);
    text-decoration: none;
}

.btn-link:hover {
    text-decoration: underline;
}

.btn-block {
    width: 100%;
}

.btn-captcha {
    background: var(--primary-color);
    color: white;
    border: none;
    padding: 10px 15px;
    border-radius: 4px;
    cursor: pointer;
    font-size: 14px;
}

.btn-captcha:hover {
    background: var(--primary-dark);
}

.btn-back {
    color: var(--primary-color);
    text-decoration: none;
    padding: 8px 16px;
    background: white;
    border: 1px solid var(--primary-color);
    border-radius: 4px;
    display: inline-block;
}

.btn-back:hover {
    background: var(--primary-light);
}

.btn-view {
    color: var(--primary-color);
    text-decoration: none;
    padding: 6px 12px;
    background: var(--primary-light);
    border-radius: 4px;
    font-size: 12px;
}

.btn-view:hover {
    background: var(--primary-color);
    color: white;
}

.btn-process {
    color: white;
    text-decoration: none;
    padding: 6px 12px;
    background: var(--success-color);
    border-radius: 4px;
    font-size: 12px;
}

.btn-process:hover {
    background: #218838;
}

.btn-assign {
    color: white;
    text-decoration: none;
    padding: 6px 12px;
    background: var(--warning-color);
    border-radius: 4px;
    font-size: 12px;
}

.btn-assign:hover {
    background: #e0a800;
}

.btn-search {
    background: var(--primary-color);
    color: white;
    border: none;
    padding: 10px 15px;
    border-radius: 4px;
    cursor: pointer;
}

.message {
    padding: 12px 20px;
    margin-bottom: 20px;
    border-radius: 4px;
    font-size: 14px;
}

.message.error {
    background: #f8d7da;
    color: #721c24;
    border: 1px solid #f5c6cb;
}

.message.success {
    background: #d4edda;
    color: #155724;
    border: 1px solid #c3e6cb;
}

.message.warning {
    background: #fff3cd;
    color: #856404;
    border: 1px solid #ffeeba;
}

.required {
    color: var(--danger-color);
}

.hint {
    color: var(--text-secondary);
    font-size: 12px;
    margin-top: 5px;
}

.status {
    display: inline-block;
    padding: 4px 8px;
    border-radius: 4px;
    font-size: 12px;
    font-weight: bold;
}

.status-pending {
    background: var(--warning-color);
    color: #856404;
}

.status-processing {
    background: #17a2b8;
    color: white;
}

.status-replied {
    background: #6c757d;
    color: white;
}

.status-solved {
    background: var(--success-color);
    color: white;
}

.status-unsolved {
    background: var(--danger-color);
    color: white;
}

.status-closed {
    background: #6c757d;
    color: white;
}

.form-group {
    margin-bottom: 20px;
}

.form-group label {
    display: block;
    margin-bottom: 8px;
    font-weight: bold;
    color: var(--text-color);
}

.form-group input,
.form-group textarea,
.form-group select {
    width: 100%;
    padding: 10px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    font-size: 14px;
    transition: border-color 0.3s;
}

.form-group input:focus,
.form-group textarea:focus,
.form-group select:focus {
    outline: none;
    border-color: var(--primary-color);
}

.form-group textarea {
    min-height: 120px;
    resize: vertical;
}

.radio-group {
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
}

.radio-group label {
    display: flex;
    align-items: center;
    font-weight: normal;
    cursor: pointer;
}

.radio-group input[type="radio"] {
    margin-right: 5px;
}

.captcha-group {
    display: flex;
    gap: 10px;
}

.captcha-group input {
    flex: 1;
}

.form-section {
    background: white;
    padding: 20px;
    margin-bottom: 20px;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.form-section h3 {
    margin-bottom: 15px;
    padding-bottom: 10px;
    border-bottom: 2px solid var(--primary-color);
    color: var(--primary-color);
}

.form-actions {
    display: flex;
    gap: 10px;
    margin-top: 20px;
}

.form-actions .btn {
    flex: 1;
}

.empty-state {
    text-align: center;
    padding: 60px 20px;
    background: white;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.empty-state p {
    font-size: 16px;
    color: var(--text-secondary);
    margin-bottom: 20px;
}

.complaint-list {
    background: white;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
    overflow: hidden;
}

.complaint-item {
    padding: 20px;
    border-bottom: 1px solid var(--border-color);
    transition: background 0.3s;
}

.complaint-item:last-child {
    border-bottom: none;
}

.complaint-item:hover {
    background: var(--primary-light);
}

.complaint-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
}

.complaint-header h3 {
    color: var(--primary-color);
    font-size: 18px;
    margin: 0;
}

.complaint-info {
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
    margin-bottom: 15px;
    font-size: 13px;
    color: var(--text-secondary);
}

.complaint-info span {
    display: flex;
    align-items: center;
}

.complaint-info span:not(:last-child)::after {
    content: "|";
    margin-left: 10px;
    color: var(--border-color);
}

.complaint-actions {
    display: flex;
    gap: 10px;
}

.complaint-detail {
    background: white;
    padding: 30px;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.complaint-basic {
    margin-bottom: 30px;
}

.complaint-basic h3 {
    color: var(--primary-color);
    font-size: 20px;
    margin-bottom: 15px;
}

.complaint-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
    margin-bottom: 20px;
    padding: 15px;
    background: var(--primary-light);
    border-radius: 4px;
}

.complaint-meta span {
    display: flex;
    align-items: center;
    font-size: 14px;
}

.complaint-meta span:not(:last-child)::after {
    content: "|";
    margin-left: 10px;
    color: var(--border-color);
}

.complaint-content {
    padding: 20px;
    background: #f8f9fa;
    border-radius: 4px;
}

.complaint-content h4 {
    margin-bottom: 10px;
    color: var(--text-color);
}

.complaint-content p {
    white-space: pre-wrap;
    line-height: 1.8;
    color: var(--text-secondary);
}

.complaint-attachments {
    margin: 20px 0;
}

.complaint-attachments h4 {
    margin-bottom: 10px;
    color: var(--text-color);
}

.complaint-attachments ul {
    list-style: none;
}

.complaint-attachments li {
    padding: 10px;
    background: var(--primary-light);
    margin-bottom: 5px;
    border-radius: 4px;
}

.complaint-attachments a {
    color: var(--primary-color);
    text-decoration: none;
}

.complaint-attachments a:hover {
    text-decoration: underline;
}

.complaint-timeline {
    margin: 30px 0;
}

.complaint-timeline h4 {
    margin-bottom: 15px;
    color: var(--text-color);
}

.timeline {
    position: relative;
    padding-left: 20px;
}

.timeline::before {
    content: '';
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 2px;
    background: var(--border-color);
}

.timeline-item {
    position: relative;
    margin-bottom: 20px;
}

.timeline-item::before {
    content: '';
    position: absolute;
    left: -6px;
    top: 5px;
    width: 10px;
    height: 10px;
    background: var(--primary-color);
    border-radius: 50%;
}

.timeline-content {
    background: var(--primary-light);
    padding: 15px;
    border-radius: 4px;
}

.timeline-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 10px;
    font-size: 12px;
}

.timeline-role {
    font-weight: bold;
    color: var(--primary-color);
}

.timeline-time {
    color: var(--text-secondary);
}

.timeline-body {
    line-height: 1.6;
    color: var(--text-secondary);
}

.timeline-body p {
    margin: 0;
}

.reply-attachments {
    margin-top: 10px;
    padding: 10px;
    background: #f9f9f9;
    border-radius: 4px;
}

.reply-attachments a {
    display: inline-block;
    margin-right: 15px;
    color: var(--primary-color);
    text-decoration: none;
    font-size: 13px;
}

.reply-attachments a:hover {
    text-decoration: underline;
}

.satisfaction-section {
    margin-top: 30px;
    padding: 20px;
    background: var(--primary-light);
    border-radius: 4px;
}

.satisfaction-section h4 {
    margin-bottom: 15px;
    color: var(--text-color);
}

.rating-group {
    display: flex;
    gap: 15px;
    margin-bottom: 15px;
}

.rating-group label {
    cursor: pointer;
    font-weight: normal;
}

.rating-group input[type="radio"] {
    margin-right: 5px;
}

.rating-display {
    display: flex;
    align-items: center;
    gap: 10px;
}

.rating-stars {
    font-size: 24px;
    color: var(--warning-color);
}

.rating-text {
    font-weight: bold;
    color: var(--text-color);
}

.comment-text {
    margin-top: 10px;
    padding: 10px;
    background: white;
    border-radius: 4px;
    line-height: 1.6;
}

.pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 20px;
    margin-top: 30px;
}

.pagination .prev,
.pagination .next {
    padding: 8px 16px;
    background: white;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    color: var(--text-color);
    text-decoration: none;
}

.pagination .prev:hover,
.pagination .next:hover {
    border-color: var(--primary-color);
    color: var(--primary-color);
}

.pagination .page-info {
    color: var(--text-secondary);
}

.admin-container {
    display: flex;
    min-height: 100vh;
}

.sidebar {
    width: 220px;
    background: #343a40;
    color: white;
    padding: 20px 0;
    flex-shrink: 0;
}

.sidebar .sidebar-header {
    padding: 0 20px 20px;
    border-bottom: 1px solid #495057;
}

.sidebar .sidebar-header h2 {
    font-size: 18px;
    margin: 0;
}

.sidebar .sidebar-nav {
    padding: 10px 0;
}

.sidebar .sidebar-nav a {
    display: block;
    padding: 12px 20px;
    color: #adb5bd;
    text-decoration: none;
    transition: all 0.3s;
}

.sidebar .sidebar-nav a:hover,
.sidebar .sidebar-nav a.active {
    background: var(--primary-color);
    color: white;
}

.sidebar .sidebar-footer {
    padding: 20px;
    border-top: 1px solid #495057;
}

.sidebar .sidebar-footer a {
    display: block;
    color: #adb5bd;
    text-decoration: none;
}

.sidebar .sidebar-footer a:hover {
    color: white;
}

.main-content {
    flex: 1;
    padding: 30px;
    background: var(--bg-color);
}

.page-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 30px;
    background: white;
    padding: 20px;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.page-header h1 {
    margin: 0;
    color: var(--text-color);
}

.search-box {
    display: flex;
    gap: 10px;
}

.search-box input {
    padding: 10px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    width: 250px;
}

.search-box select {
    padding: 10px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
}

.admin-page-header {
    margin-bottom: 30px;
}

.admin-page-header h1 {
    color: var(--primary-color);
    margin-bottom: 10px;
}

.empty-state {
    text-align: center;
    padding: 60px 20px;
    background: white;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.empty-state p {
    font-size: 16px;
    color: var(--text-secondary);
    margin-bottom: 20px;
}

.complaint-list {
    background: white;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
    overflow: hidden;
}

.complaint-item {
    padding: 20px;
    border-bottom: 1px solid var(--border-color);
    transition: background 0.3s;
}

.complaint-item:last-child {
    border-bottom: none;
}

.complaint-item:hover {
    background: var(--primary-light);
}

.complaint-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 15px;
}

.complaint-header h3 {
    color: var(--primary-color);
    font-size: 18px;
    margin: 0;
}

.complaint-info {
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
    margin-bottom: 15px;
    font-size: 13px;
    color: var(--text-secondary);
}

.complaint-info span {
    display: flex;
    align-items: center;
}

.complaint-info span:not(:last-child)::after {
    content: "|";
    margin-left: 10px;
    color: var(--border-color);
}

.complaint-actions {
    display: flex;
    gap: 10px;
}

.complaint-detail {
    background: white;
    padding: 30px;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
}

.complaint-basic {
    margin-bottom: 30px;
}

.complaint-basic h3 {
    color: var(--primary-color);
    font-size: 20px;
    margin-bottom: 15px;
}

.complaint-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 15px;
    margin-bottom: 20px;
    padding: 15px;
    background: var(--primary-light);
    border-radius: 4px;
}

.complaint-meta span {
    display: flex;
    align-items: center;
    font-size: 14px;
}

.complaint-meta span:not(:last-child)::after {
    content: "|";
    margin-left: 10px;
    color: var(--border-color);
}

.complaint-content {
    padding: 20px;
    background: #f8f9fa;
    border-radius: 4px;
}

.complaint-content h4 {
    margin-bottom: 10px;
    color: var(--text-color);
}

.complaint-content p {
    white-space: pre-wrap;
    line-height: 1.8;
    color: var(--text-secondary);
}

.complaint-attachments {
    margin: 20px 0;
}

.complaint-attachments h4 {
    margin-bottom: 10px;
    color: var(--text-color);
}

.complaint-attachments ul {
    list-style: none;
}

.complaint-attachments li {
    padding: 10px;
    background: var(--primary-light);
    margin-bottom: 5px;
    border-radius: 4px;
}

.complaint-attachments a {
    color: var(--primary-color);
    text-decoration: none;
}

.complaint-attachments a:hover {
    text-decoration: underline;
}

.complaint-timeline {
    margin: 30px 0;
}

.complaint-timeline h4 {
    margin-bottom: 15px;
    color: var(--text-color);
}

.timeline {
    position: relative;
    padding-left: 20px;
}

.timeline::before {
    content: '';
    position: absolute;
    left: 0;
    top: 0;
    bottom: 0;
    width: 2px;
    background: var(--border-color);
}

.timeline-item {
    position: relative;
    margin-bottom: 20px;
}

.timeline-item::before {
    content: '';
    position: absolute;
    left: -6px;
    top: 5px;
    width: 10px;
    height: 10px;
    background: var(--primary-color);
    border-radius: 50%;
}

.timeline-content {
    background: var(--primary-light);
    padding: 15px;
    border-radius: 4px;
}

.timeline-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 10px;
    font-size: 12px;
}

.timeline-role {
    font-weight: bold;
    color: var(--primary-color);
}

.timeline-time {
    color: var(--text-secondary);
}

.timeline-body {
    line-height: 1.6;
    color: var(--text-secondary);
}

.timeline-body p {
    margin: 0;
}

.reply-section {
    margin-top: 30px;
    padding: 20px;
    background: var(--primary-light);
    border-radius: 4px;
}

.reply-section h4 {
    margin-bottom: 15px;
    color: var(--text-color);
}

.reply-form textarea {
    width: 100%;
    min-height: 150px;
    padding: 15px;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    font-size: 14px;
    font-family: "Microsoft YaHei", "SimSun", sans-serif;
    resize: vertical;
}

.reply-form textarea:focus {
    outline: none;
    border-color: var(--primary-color);
}

.form-actions {
    display: flex;
    gap: 10px;
    margin-top: 15px;
}

.form-actions .btn {
    flex: 1;
}

.form-actions .btn-print {
    background: var(--text-secondary);
    color: white;
}

.form-actions .btn-print:hover {
    background: #555;
}

.satisfaction-section {
    margin-top: 30px;
    padding: 20px;
    background: var(--primary-light);
    border-radius: 4px;
}

.satisfaction-section h4 {
    margin-bottom: 15px;
    color: var(--text-color);
}

.rating-group {
    display: flex;
    gap: 15px;
    margin-bottom: 15px;
}

.rating-group label {
    cursor: pointer;
    font-weight: normal;
}

.rating-group input[type="radio"] {
    margin-right: 5px;
}

.rating-display {
    display: flex;
    align-items: center;
    gap: 10px;
}

.rating-stars {
    font-size: 24px;
    color: var(--warning-color);
}

.rating-text {
    font-weight: bold;
    color: var(--text-color);
}

.comment-text {
    margin-top: 10px;
    padding: 10px;
    background: white;
    border-radius: 4px;
    line-height: 1.6;
}

.pagination {
    display: flex;
    justify-content: center;
    align-items: center;
    gap: 20px;
    margin-top: 30px;
}

.pagination .prev,
.pagination .next {
    padding: 8px 16px;
    background: white;
    border: 1px solid var(--border-color);
    border-radius: 4px;
    color: var(--text-color);
    text-decoration: none;
}

.pagination .prev:hover,
.pagination .next:hover {
    border-color: var(--primary-color);
    color: var(--primary-color);
}

.pagination .page-info {
    color: var(--text-secondary);
}

@media (max-width: 768px) {
    .header .container {
        flex-direction: column;
        gap: 10px;
    }
    
    .login-box {
        padding: 20px;
    }
    
    .admin-container {
        flex-direction: column;
    }
    
    .sidebar {
        width: 100%;
        flex-shrink: 0;
    }
    
    .sidebar .sidebar-header h2 {
        text-align: center;
    }
    
    .sidebar .sidebar-nav {
        display: flex;
        flex-wrap: wrap;
        gap: 0;
    }
    
    .sidebar .sidebar-nav a {
        flex: 1;
        text-align: center;
        padding: 10px;
    }
    
    .sidebar .sidebar-footer {
        display: flex;
        gap: 10px;
    }
    
    .sidebar .sidebar-footer a {
        flex: 1;
        text-align: center;
    }
    
    .page-header {
        flex-direction: column;
        gap: 15px;
        align-items: flex-start;
    }
    
    .search-box {
        width: 100%;
    }
    
    .search-box input {
        width: 100%;
    }
    
    .complaint-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
    }
    
    .complaint-actions {
        width: 100%;
        justify-content: flex-start;
    }
    
    .form-actions {
        flex-direction: column;
    }
    
    .rating-group {
        flex-direction: column;
        gap: 10px;
    }
    
    .complaint-meta {
        flex-direction: column;
        gap: 8px;
    }
    
    .complaint-info {
        flex-direction: column;
        gap: 8px;
    }
}

@media (max-width: 480px) {
    .header .logo h1 {
        font-size: 20px;
    }
    
    .login-box h1 {
        font-size: 24px;
    }
    
    .complaint-header h3 {
        font-size: 16px;
    }
    
    .complaint-info span {
        font-size: 12px;
    }
    
    .complaint-actions .btn {
        padding: 4px 8px;
        font-size: 12px;
    }
}

.header {
    background: var(--primary-color);
    color: white;
    padding: 40px 0;
    text-align: center;
}

.header .container h1 {
    font-size: 36px;
    margin-bottom: 10px;
}

.header .container p {
    font-size: 16px;
    opacity: 0.9;
}

.main {
    padding: 40px 0;
}

.main .container {
    display: flex;
    flex-wrap: wrap;
    gap: 30px;
}

.main .content-row {
    width: 100%;
    display: flex;
    gap: 30px;
    align-items: stretch;
}

.main .login-box {
    width: 380px;
    min-height: 420px;
    display: flex;
    flex-direction: column;
}

.main .public-info {
    flex: 1;
    min-height: 420px;
    min-width: 380px;
    display: flex;
    flex-direction: column;
}

.info-box {
    background: white;
    padding: 25px;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
    width: 100%;
}

.info-box .info-content {
    display: flex;
    gap: 20px;
}

.info-box .info-item {
    flex: 1;
    min-width: 200px;
    padding: 20px;
    background: var(--primary-light);
    border-radius: 4px;
    text-align: center;
    transition: transform 0.3s;
}

.info-box .info-item:hover {
    transform: translateY(-5px);
}

.info-box .info-item h3 {
    color: var(--primary-color);
    margin-bottom: 10px;
    font-size: 18px;
}

.info-box .info-item p {
    color: var(--text-secondary);
    font-size: 14px;
}

.info-box h2 {
    color: var(--primary-color);
    margin-bottom: 20px;
    font-size: 22px;
}

.info-content {
    display: flex;
    flex-wrap: wrap;
    gap: 20px;
}

.info-item {
    flex: 1;
    min-width: 120px;
    padding: 20px;
    background: white;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
    text-align: center;
    transition: transform 0.3s;
}

.info-item:hover {
    transform: translateY(-5px);
}

.info-item h3 {
    color: var(--primary-color);
    margin-bottom: 10px;
    font-size: 18px;
}

.info-item p {
    color: var(--text-secondary);
    font-size: 14px;
}

.main .public-info {
    background: white;
    padding: 25px;
    border-radius: 4px;
    box-shadow: 0 1px 3px rgba(0,0,0,0.1);
    margin-left: auto;
}

.main .public-info h2 {
    color: var(--primary-color);
    margin-bottom: 15px;
    font-size: 22px;
}

.main .public-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
    flex: 1;
}

.public-item {
    display: flex;
    align-items: center;
    gap: 15px;
    padding: 15px;
    background: var(--primary-light);
    border-radius: 4px;
    transition: background 0.3s;
}

.public-item:hover {
    background: var(--primary-light);
    opacity: 0.9;
}

.public-category,
.public-field {
    padding: 4px 10px;
    border-radius: 4px;
    font-size: 12px;
    font-weight: bold;
}

.public-category {
    background: var(--warning-color);
    color: #856404;
}

.public-field {
    background: #17a2b8;
    color: white;
}

.public-title {
    flex: 1;
    color: var(--primary-color);
    text-decoration: none;
    font-weight: bold;
}

.public-title:hover {
    text-decoration: underline;
}

.public-dept {
    color: var(--text-secondary);
    font-size: 14px;
}

.public-date {
    color: var(--text-secondary);
    font-size: 13px;
}

.public-actions {
    margin-top: 20px;
    text-align: center;
}

.empty-text {
    color: var(--text-secondary);
    text-align: center;
    padding: 30px;
}

.footer {
    background: #343a40;
    color: white;
    text-align: center;
    padding: 20px 0;
    margin-top: 0px;
}

.footer .container p {
    margin: 0;
    opacity: 0.8;
}

@media (max-width: 1024px) and (min-width: 769px) {
    .main .content-row {
        gap: 20px;
    }

    .main .login-box {
        width: 320px;
        min-height: 380px;
    }

    .main .public-info {
        min-height: 380px;
    }

    .info-box .info-item {
        min-width: 180px;
    }
}

@media (max-width: 768px) {
    .main .container {
        flex-direction: column;
    }

    .main .content-row {
        flex-direction: column;
        gap: 20px;
    }

    .main .login-box {
        width: 100%;
        min-height: auto;
    }

    .main .public-info {
        width: 100%;
        min-height: auto;
        max-width: 100%;
    }

    .info-box {
        width: 100%;
    }

    .info-box .info-content {
        flex-direction: column;
        gap: 15px;
    }

    .info-box .info-item {
        min-width: 100%;
    }

    .public-item {
        flex-direction: column;
        align-items: flex-start;
        gap: 10px;
    }

    .public-item > * {
        width: 100%;
    }

    .public-item .public-category,
    .public-item .public-field,
    .public-item .public-dept,
    .public-item .public-date {
        width: auto;
        margin-right: 10px;
    }

    .public-item .public-title {
        width: 100%;
    }
}